Witness Communication Solved

How do I contact WitCom support?

Answer: Send an email to support@witcom.io with your name, contact information, description of issue, and any applicable screenshots.

How does WitCom work?

Answer: When you are registered for the platform, you are assigned a proxy phone number, so witnesses will not see your real number and you will not see theirs. You can access your cases and the associated witness lists through the WitCom Defense Mobile App or the WitCom Defense Web Portal.

Can I use both the WitCom Defense Mobile App and the WitCom Defense Web Portal?

Answer: Yes, feel free to move seamlessly between the two.

Are the messages I send through the WitCom Defense Mobile App saved in a WitCom database?

Answer: Like text messages, your WitCom messages are only stored locally on your device and not in any WitCom database.

Can I change the phone number I have registered with WitCom?

Answer: Yes, this phone number can be changed at any time in the settings of the WitCom Defense Mobile App or on the home screen in the WitCom Defense Web App.

Can I use the WitCom Defense Mobile App on multiple devices?

Answer: No. Since we are storing your messages locally, your use of the WitCom Defense Mobile App is limited to one device. If you move your account to a new phone, you will lose access to the account on the previous device including all your messages.

Is the WitCom Defense Mobile App supported on the iPad?

Answer: No. The WitCom Defense Mobile App is not supported on the iPad. However, the WitCom Defense Web Portal can be accessed from any mobile browser on your device.

Can I use WitCom with Language Line?

Answer: Yes. For Language Line, defense attorneys should first select the witness in either the WitCom Defense Mobile App or the WitCom Defense Web Portal. Next, dial the Language Line number from your registered phone. Place the call on hold, and then dial your WitCom call-in number to place a call to the witness. When the witness answers, merge the calls.

When does my temporary password expire?

Answer: Your temporary password expires 90 days after you receive the WitCom introduction email with credentials. Please log in to change your password before that date. To reset your temporary password after that date, contact WitCom support.

How do I contact WitCom support?

Answer: Send an email with any questions or issues to support@witcom.io.

Why use WitCom?

Answer: New York State law requires that the District Attorney provide adequate contact information for all witnesses to the defense attorney for the person charged in that case. Communication through this free service will not reveal your personal phone number and your privacy will be maintained.

Do I need to download an app to participate?

Answer: No. You do not need to download an app. With your registered phone you can participate in calls with the defense attorney by using the defense attorney’s WitCom phone number. If the defense attorney has texting capabilities, you can also send and receive texts with them at their WitCom number. If you do not use the defense attorney’s WitCom phone number for communications with them, your personal phone number will be revealed.

If I call or text the defense attorney, will they find out my real number?

Answer: No. As long as you contact the defense attorney on their WitCom number, your contact information is safe.

What do I do with the vCard?

Answer: If you have texting capabilities, you should receive a vCard with the defense attorney’s WitCom contact details. WitCom recommends that you download the vCard and add the defense attorney’s WitCom contact details to your phone to identify future communications with them.